ITIL® Foundation Course
 
Certificate: ITIL® Foundation Duration: 3 Weeks
Course Delivery: Classroom
Language:  English
Credits: 2 Credits to ITIL Expert
 
 
Course Description:
 
This exciting and dynamic course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.
 
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition,  Service  Operations  and  Continual  Service  Improvement.  These  disciplines  represent  a service  life  cycle  framework  that  further  enhances  alignment  to  the  business  while  demonstrating business value, ROI and enabling IT to solve specific operational needs.
 
Audience:
 
Business Managers, Business Process Owners, IT Management, IT Support Staff, IT Consultants, IT Developers, Service Providers, System Integrators
 
Learning Objectives:
 
At the end of this course, you will be able to:
  • Identify the key principles and concepts of IT Service Management.
  • Identify the benefits of implementing ITIL in an organization.
  • Identify the Service Management processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.
 
Prerequisites:
 
None, although a familiarity with IT service delivery will be beneficial.
 
 
About the Examination:
 
  • Accredited Foundation training is strongly recommended but not a prerequisite.
  • The exam is a closed book, forty (40) multiple-choice questions. The pass score is 65% (26 out of 40 questions).
  • The exam lasts 60 minutes.
 
Credits:
 
Upon successful passing of the ITIL Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.
 
 
Agenda:
Week 1 Week 2 Week 3
Course Introduction Recap Week-1 Recap Week-2
Introduction to ITSM and Service Lifecycle Service Strategy Service Transition
Continual Service Improvement Technology and Architecture
 
Service Strategy Service Transition Course Recap Exam Preparation Trial Exam
Service Design Service Operation Official Exam (OPTIONAL)
 
 
 
 
 
Book your Orientation Session 
 
For Information and inquiries please call
0100 088 7542
Email: IMT@eslsca.org